Frequently Asked Questions (FAQ)

What is the delivery time for my order?

At Ivy & Hudson, we carefully prepare every order to ensure the best quality and shipping experience.

Processing time: 1–3 business days (Monday–Friday)
Estimated shipping time: 4–12 business days (Monday–Friday, excluding holidays)

Once your order is shipped, you will receive a confirmation email with your tracking information.

What should I do if I haven’t received my order yet?

In rare cases, delivery may take slightly longer than expected, especially during high-demand periods.

If the estimated delivery time has passed and you still haven’t received your package, please contact us at:
📩 contact@ivyhudson.com

We’ll be happy to check the status of your order.

How do I return or exchange my order?

If your item doesn’t fit or you’re not satisfied, no worries.

To start a return, simply contact us at:
📩 contact@ivyhudson.com

Please include:

  • Your full name
  • Your order number (example: #0000)
  • The reason for the return

We will then provide you with the return instructions.

What are the return shipping costs?

Return shipping costs are the responsibility of the customer.
The total cost depends on the carrier you choose.

What are the return conditions?

You may return your order within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unworn and unused
  • Returned in its original packaging
  • With all original tags attached

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

All payments are processed through secure and trusted payment providers.

What if I didn’t receive my order confirmation email?

If you haven’t received your confirmation email, please contact us at:
📩 contact@ivyhudson.com

Include your full name and the email address used at checkout, and we will assist you as quickly as possible.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at:
📩 contact@ivyhudson.com

Please include:

  • Your full name
  • Your order number
  • The reason for cancellation

We will do our best to process your request before the order is shipped.