Privacy Policy

PRIVACY POLICY – IVY & HUDSON
Version 1.0
Last updated: 01/01/2026

At Ivy & Hudson, protecting your personal information is a top priority.
We handle your data with care and in accordance with applicable privacy laws.

This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit our website or use our services.

1. Personal Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Shipping and billing address
  • Payment information (securely processed by third-party payment providers)
  • IP address
  • Device and browser information
  • Order history
  • Communication with our customer support team

2. Why We Collect Your Information

Your personal information is collected and used for the following purposes:

  • To process and fulfill your orders
  • To deliver products to you
  • To provide customer support
  • To send order-related communication (order confirmations, tracking updates, etc.)
  • To improve our website and services
  • To analyze visitor behavior and website performance (analytics)
  • To prevent fraud and ensure security
  • To comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (order processing and delivery)
  • Your consent (marketing emails, cookies, where applicable)
  • Compliance with legal obligations
  • Legitimate interests (improving our services, preventing fraud, ensuring website security)

4. Sharing Information With Third Parties

We may share your personal information with trusted third parties only when necessary to operate our store, including:

  • Shopify (store hosting and management)
  • Payment providers (such as Stripe, PayPal, Shopify Payments)
  • Shipping carriers and logistics partners
  • Analytics and marketing partners (such as Meta/Facebook, Google Analytics, subject to consent)

These third parties only process data as required to provide their services.

We do not sell your personal information to third parties.

5. International Data Transfers

Some of our service providers may be located outside of the European Economic Area (EEA).

When personal data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

6. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Examples include:

  • Order data: retained for tax and accounting purposes
  • Customer service communications: retained until the request is resolved
  • Marketing data: retained until you unsubscribe or withdraw consent

7. Cookies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality
  • Improve your browsing experience
  • Analyze website traffic and performance
  • Provide relevant advertisements and marketing content

Non-essential cookies (analytics and marketing cookies) may only be used with your consent through our cookie banner.

You can change your cookie preferences at any time through your browser settings.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time

To exercise any of these rights, contact us at:
📩 contact@ivyhudson.com

9. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to remain compliant with legal requirements or changes to our services.

We recommend checking this page regularly for updates.

11. Contact

If you have any questions regarding this Privacy Policy or how we handle your personal information, you can contact us at:

📩 contact@ivyhudson.com