Return Policy
Returns & Refunds
We want you to love your purchase from Ivy & Hudson. If you are not completely satisfied, you may return your item within 30 days of delivery.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original packaging
- With all original tags attached
- Free of stains, odors, or damage
How to Start a Return
To request a return, please contact our customer support team at:
Once your return request is approved, we will provide you with return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your returned item, we will process your refund.
Refunds are typically issued within 7–14 business days after the return is received and approved.
Refunds will be sent back to the original payment method.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.