Terms of Service
TERMS OF SERVICE – IVY & HUDSON
Version 1.0
Last updated: 01/01/2026
These Terms of Service govern your use of the Ivy & Hudson website and the purchase of products through our online store. By accessing our website and placing an order, you agree to these Terms.
1. Definitions
In these Terms:
- Company / We / Us / Our refers to Ivy & Hudson
- Customer / You refers to any individual purchasing products through our website
- Products refers to items offered for sale on our website
- Order refers to the purchase request submitted by the customer
- Website refers to our online store
2. Applicability
These Terms apply to all offers, orders, and agreements made through our website.
By placing an order, you confirm that you have read and accepted these Terms.
If any part of these Terms is found to be invalid, the remaining provisions will remain in full effect.
3. Products & Availability
We make every effort to display accurate product descriptions, images, and pricing. However, slight differences in color may occur due to screen settings.
All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice.
4. Pricing
All prices listed on our website are shown in USD ($) unless stated otherwise.
We reserve the right to change prices at any time.
Price changes do not affect orders that have already been confirmed.
5. Order Confirmation
An order is considered accepted once payment has been successfully processed and you receive an order confirmation email.
We reserve the right to cancel or refuse an order at any time for reasons including, but not limited to:
- suspected fraud
- incorrect pricing or product information
- stock issues
If your order is canceled after payment, you will receive a full refund.
6. Payment
We accept secure payments through trusted payment providers such as:
Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
All payments are processed securely by third-party providers. We do not store full payment details.
7. Shipping & Delivery
Orders are typically processed within 1–3 business days (Monday–Friday).
Estimated delivery times are 4–12 business days, depending on your location.
Shipping times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.
Once your order has shipped, you will receive tracking information via email.
8. Returns & Refunds
We offer a 30-day return policy starting from the day your order is delivered.
Returned items must be:
- unworn and unused
- in original packaging
- with all original tags attached
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Refunds are processed after inspection of the returned product and will be issued to the original payment method.
For more details, please review our Return Policy.
9. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
Email: contact@ivyandhudson.com
We will review your request and provide a suitable solution.
10. Chargebacks & Fraud Prevention
We reserve the right to block orders and accounts that show suspicious activity or fraudulent behavior.
Any unauthorized chargebacks may result in permanent account restrictions.
11. Intellectual Property
All content on this website, including images, product descriptions, logos, branding, and design elements, is the property of Ivy & Hudson and may not be used, copied, or reproduced without written permission.
12. Limitation of Liability
To the maximum extent permitted by law, Ivy & Hudson shall not be liable for any indirect damages, including loss of profit, loss of data, or business interruption.
Our liability is limited to the total amount paid for the order.
13. Privacy
Your privacy is important to us. Please review our Privacy Policy for information on how we collect and use your data.
14. Changes to These Terms
We may update these Terms of Service at any time. Any changes will be posted on this page.
By continuing to use our website, you agree to the updated Terms.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of The Netherlands, unless otherwise required by applicable consumer protection laws.
16. Contact
If you have any questions about these Terms of Service, please contact us at: